Shipping
Sales Tax
Credit Card Safety
Security & Privacy
Returns & Refunds

SHIPPING

DELIVERY OPTIONS

BillsTorontoShop.com offers delivery via the following methods:

• Canada Post (4 to 6 weeks)
• Courier (6 to 10 Business Days)

ORDER TRACKING
To check your order status, click on the Track Your Order button located in the top navigation bar. Enter your account information (last name and password) and click the Submit button. This allows you to view your entire history of Web and phone orders, as well as your current order status through the Quick Track feature.

SALES TAX

Provincial sales tax will be added to the following provinces (in addition to the 5% GST):

Compounded
PST is applied to the total of the selling price plus the GST. For example if the total product cost is $100.00, GST is applied at 5% bring the total to $106.00, then the PST rate is applied on the $106.00.

Harmonized
Taxes are not shown separately only as one amount.

Native Canadian
If you are Native Canadian and, therefore, tax-exempt, simply mail or fax us a photocopy of your tax-exempt card. We will adjust your account to ensure you are not charged sales tax on your purchase.

CREDIT CARD SAFETY

SECURITY STATEMENT
We guarantee that every transaction you make at BillsTorontoShop.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping online at BillsTorontoShop.com (see details below).

We use the most advanced encryption technology available to transport your confidential information to a stand-alone computer, which is not connected to the Internet.

We're standing behind 10 years of secure telephone shopping at Bills Toronto Shop. We guarantee the same customer satisfaction and security online.

100% SECURE SHOPPING GUARANTEE DETAILS
Your bank cannot hold you liable for more than $50 worth of fraudulent charges. If your bank does hold you liable for any of this $50, BillsTorontoShop.com will cover the entire liability for you, up to the full $50. BillsTorontoShop.com will cover this liability only if the unauthorized use of your credit card resulted, through no fault of your own, from purchases made at BillsTorontoShop.com while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

SECURITY POLICY
When you provide personal information to us online, it is encrypted through secure server technology using Secure Socket Layers (SSL). SSL is the industry standard and among the best software available today for secure commerce transactions.

Encryption ensures that transactions are confidential - no one but us can access your personal information and credit card number. Basically, encryption works by "scrambling" the message or text during its travel from your computer to our server. This makes it virtually impossible for your information to be stolen or intercepted while being transferred over the Internet.

Your credit card number is stored on a computer that is not connected to the Internet. After you type your card number and send the information, the number is transferred to our secure machine across a one-way interface. Our computer is not accessible by network or modem.

We will consistently ensure that your contact information and credit card transactions are completely secure and safe through the most advanced technology employed by the industry.

If we decide to change our security policies, we will post any changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

CONNECTION SAFETY
Ensure your connection is secure By viewing the padlock at the bottom of the window screen, this ensures that our site is secure. Click twice on the padlock at the bottom of the window screen to view our security certificate.

PRIVACY

The Rogers Group of Companies (Rogers) Commitment to Privacy

BillsTorontoShop.com is a proud member of the Rogers Group of Companies. The Rogers Group of Companies have one single policy regarding the privacy of your information. Please see our Privacy Policy below. If you have any questions regarding our Rogers Privacy Policy as it relates to BillsTorontoShop.com, please contact Graham Kingma at 905-362-7897.

1.This policy applies to Rogers Communications, Rogers Cable, Rogers Wireless and Rogers Media which are referred to here collectively as Rogers. At Rogers, the security and integrity of our customers' personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level communication services they expect

2. Rogers' privacy practices are in accordance with all federal and provincial laws and regulations. We are compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC).

3.Rogers has in place privacy and security practices to safeguard our customers' personal information. These practices are reviewed, and if necessary revised, on a regular basis. Additionally, Rogers' employees receive privacy training and must comply with Rogers' privacy practices as a condition of employment.

4.Personal information collected by Rogers is information about an identifiable individual that may include such information as your name, e-mail address, mailing address, phone number, financial information, birth date and any recorded complaints.

5. At Rogers, we collect customer information for one or more of the following purposes: - To provide a positive customer experience, and deliver, bill for, and collect payment for products and services;
- To understand customer requirements and make information available regarding products and services offered by Rogers and its agents, dealers and related companies;
- To manage and develop Rogers business and operations;
- To meet legal and regulatory requirements; and
- To obtain credit information or provide it to others.

6. Rogers does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Rogers retains personal information only as long as necessary for the fulfillment of those purposes.

7. Rogers informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.

8. Rogers ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.

9. Rogers companies share information with other Rogers companies or their agents and authorized dealers, in order to offer customers products and services that they may find attractive. Notices on sharing information are contained in each company's application forms, invoices and web sites. If customers do not want to be marketed with these products and services, they can contact Rogers (see How To Contact Rogers below).

10. Additional information on your privacy is located in the Frequently Asked Questions section of www.rogers.com under the Category of Privacy.

11. A senior company officer has been appointed as the Privacy Officer at Rogers. The Privacy Officer is accountable for all personal information at Rogers. You may contact the Privacy Officer at:

By Mail: Chief Privacy Officer
Rogers Group of Companies 333 Bloor Street East
Toronto, Ontario
M4W 1G9
Phone #: 416-935-2525
Or email: privacy@rci.rogers.com

12. Customers that wish to:

- obtain more information about Rogers Commitment to Privacy;
- access, or obtain more information about, their personal information held by Rogers; or
- make a privacy-related complaint;
- To meet legal and regulatory requirements; and may contact a Rogers customer service representative who, if necessary, will refer the customer to the Rogers Privacy Officer.

13. The Office of the Privacy Commissioner of Canada oversees Rogers' personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Rogers you may contact the Office of the Privacy Commissioner of Canada for further guidance:
By Phone: 1-800-282-1376 or 613-995-8210
By Fax: 613-947-6850
By E-mail: info@privcom.gc.ca
Website: www.privcom.gc.ca

How to Contact Rogers

Customers of Rogers Cable and Rogers Wireless
Customers can have their account marked "Do Not Contact" by visiting Rogers On-line Self Service at www.rogers.com and selecting "Manage My Marketing Permissions" under "Your On-line Profile" or click here to opt-out. Alternatively, you can contact a Rogers' customer service representative at 1-888-899-1188.

Subscribers to Rogers Media consumer magazines
Notices about "Subscriber Services" that appear in each consumer magazine explain how to change your "Mail Preference" for receiving mailings from other organizations. To have your mailing address excluded from mailings by other organizations, provide your subscriber information in one of the following ways:

By E-mail: rmpublishing@indas.ca
Magazine Subscriber Services
Box 860
Markham , ON
L3P 8H8
By Phone: (905) 946-0084
By Fax:(905) 946-1679

Registered users of Rogers Media web sites and e-mail newsletters
You can update your "Marketing Permissions" by establishing a user profile. From the web site, click on "Register" to establish a profile or on "Login" to update your permissions.

RETURNS & REFUNDS

What do I do if I am not happy with my product?
If, for any reason, you are not satisfied with your purchase you can return it to us within 30 days for a full refund less shipping and handling. We ask only that you return the product in the same condition and with the same packaging in which you received it. Health and beauty products are subject to reasonable trial. Simply complete the back of your order summary and return the item to Bills Toronto Shop using the labels provided at the bottom left of your order summary. You are responsible for any costs incurred to return an item to us.

For your protection, when returning your purchase, please use an insurable method of delivery. Please note that Canada Post will not insure jewelry items. It takes an average of seven business days from the day we receive the returned item to credit your account. You will receive an e-mail once the item has been credited by our Distribution Centre. Please note that your e-mail address must be on file with us.

How much is my refund?
If you are unsure how much your refund amount should be or if there is an error in the refund amount, please contact our Customer Care Centre at 1-888-NFL-ONLINE and a Representative will be happy to help you out.

Where to ship returned products?
Bills Toronto Shop Returns
1 Blue Jays Way
Toronto, ON M5V 1J1